Terms and Conditions

A condition of payment is that guests have read and agreed to the
terms below. No booking is guaranteed until full payment is received
and confirmed by email.

PEAK CANCELLATIONS: there will be no refund unless and until the
cottage is re-let for the total period of the original booking.

In the case of a full refund there will be an administration fee equal to one nights accommodation to cover the cost of processing and cancelling the booking.

OFF PEAK CANCELLATIONS: If the booking is cancelled 21 days or less prior to the planned arrival date there will be no refund unless and until the cottage is re-let for the total period of the original booking.

In the case of a full refund there will be an administration fee equal to one nights accommodation deducted to cover the costs of processing and cancelling the booking.

BOOKING CONDITIONS: there is a minimum 2 nights booking for all off peak bookings and a minimum 3 nights booking for all peak bookings.

CHECK-IN: We have a flexible check-in and check-out policy as
this is determined by vehicle barge times. Usually guests have the
freedom to arrive and depart from the cottage at any time of day.
Depending on the availability and the need for the housekeepers to
complete their tasks, guests may be asked to arrive and depart at
specific times.

EXPECTATIONS: The owners of KarraIsland Cottage are not
responsible if the chosen holiday accommodation does not meet the
expectations of individual guests. No refund will be given if guests decide to vacate the premises earlier than the planned departure
date. Please view all of the photos and descriptions of the cottages on our website www.KarraIslandcottage.com prior to your arrival.  Please email anne@karraisland.com or phone (07) 5548 6990 for any queries.

FAILURE OF SERVICES: The owners of KarraIsland Cottage will
not be held responsible for failure of utilities and essential services
such as electricity and water, nor appliances, should they cease to
function. In these circumstances every attempt will be made by the
owners of KarraIsland Cottage to contact the appropriate authorities
to report failures and have matters rectified as soon as possible. Immediate repairs may be beyond our control but they will be rectified as soon as possible.

No refund or discount will be made for unusable appliances awaiting
repair. Holiday guests will agree for a KarraIsland Cottage nominee
to enter the rented premises to carry out any necessary repairs or
maintenance. Call outs identified as non urgent will incur a call out
fee of $25.00 per call out.

BEDDING: Guests are required to supply their own linen, blankets or doonas and pillow cases. Pillows are supplied.

TELEPHONES: Telephones and broadband are not provided in the cottage and it is suggested that all guests have their own mobile phone. The island has good Telstra coverage

SMOKING: Smoking is permitted on the lawn outside the cottage but
all butts must be collected, wrapped and placed in the garbage bin.

CLEANING: The cottage is cleaned by the KarraIsland Housekeeper
prior to arrival. We ask that you leave the property in a clean and tidy condition prior to your departure time.

DOGS: All clean and dry dogs are welcome inside and outside the cottage. Wet, dirty dogs must remain outside until they are clean and dry. Guests must take the necessary steps to ensure that all the carpets are looked after and that all pet hair is removed. We do not accept puppies under the age of six (6) months.

The Cottage is securely fenced for small to large dogs but dog owners must be aware that the Island has a tick problem and ensure that their dogs have up to date flea/tick protection. The owners of KarraIsland Cottage will not be responsible for any illness or attack on owner’s dogs. It is the dog owner’s responsibility to ensure their dogs are protected from snakes and ticks. It is recommended that dogs are not permitted to stray into long grass or into the rain forest.

INDEMNITY: You, the tenant, indemnify KarraIsland Cottage owners against any liability which may attach to KarraIsland Cottage accommodation as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenants.